AI agents for business
Hand the busywork to an AI agent.
NTS builds AI agents that answer enquiries, book appointments, process invoices and log tickets: the repetitive work that eats your week. They plug into the tools you already use and work around the clock, with you in control.
- 08:02New WhatsApp enquiry from Thandi M.
- 08:02Asked 3 qualifying questions
- 08:04Checked calendar: Thu 10:00 free
- 08:04Booked consultation & sent confirmation
- 08:05Logged lead in CRM, notified sales
- 08:05Done. No one lifted a finger.
Not just a chatbot
An assistant that actually gets things done
A chatbot answers questions. An AI agent takes action: it reads the email, checks the calendar, captures the invoice, logs the ticket and lets the right person know.
It follows the rules and approvals you set, works inside your existing systems, and keeps a record of everything it does. Most small businesses have a handful of tasks like this. Taking just one off your plate can free up hours every week.
What agents can do
Where an AI agent earns its keep
A few of the jobs we build agents for. If a task is repetitive and follows rules, there’s a good chance an agent can handle it.
Lead capture & booking
Answers enquiries from your website, WhatsApp and Facebook within seconds, day or night. It asks the right questions, qualifies the lead and books the appointment straight into your calendar.
Customer support assistant
Handles the questions you answer ten times a day: opening hours, prices, order status, how-tos. It hands over to a person when it should, with the full conversation attached.
Admin & bookkeeping
Picks up invoices and receipts from email, reads them, and captures them in your accounting system with the right supplier, category and amount, ready for you to approve.
Helpdesk & ticket triage
Turns emails, WhatsApps and call notes into properly logged tickets, sorts them by urgency, drafts replies and keeps clients updated without anyone retyping anything.
Document processing
Reads quotes, contracts, statements and forms, pulls out the details that matter, and files everything where it belongs so you can find it later.
Internal knowledge assistant
Lets your team ask questions in plain English and get answers from your own policies, procedures and price lists, instead of hunting through folders.
How it works
From idea to working agent in four steps
01
Discover
We sit down with you and find the repetitive work that eats your week. You get a clear picture of what an agent can take over, and what it's worth.
02
Build & connect
We build the agent and connect it to the tools you already use: email, WhatsApp, calendar, Microsoft 365, accounting, ticketing or your website.
03
Test with guardrails
The agent runs alongside your team first. You approve its actions until you're confident it gets them right, and decide what it may do on its own.
04
Launch & look after
Once it's live we monitor it, keep it updated and tune it as your business changes. One point of contact, same as the rest of your IT.
Built to be trusted
Powerful, but never out of control
We’re an IT support company first, so security and reliability come built in, not bolted on. We also run our own bookkeeping and ticketing with AI agents, so we know what works in a real business.
You stay in control
Anything important, like sending money, emailing a client or deleting data, can require your approval first.
Your data, handled carefully
Agents only get access to what they need. Built with POPIA in mind, and sensitive work can run on a private server.
Every action logged
You can see exactly what the agent did and why, so nothing happens behind your back.
Fits your existing tools
No new system to learn. The agent works inside the email, chat and software your team already uses.
Works with your tools
Connects to what you already use
Microsoft 365
Outlook & Gmail
WhatsApp Business
Google & Outlook calendars
Facebook & Instagram
3CX phone systems
WordPress & WooCommerce
Invoice Ninja
Xero
Sage
ITFlow
Paperless-ngx
Google Sheets & Excel
Don’t see yours? If it has an API or sends email, we can usually connect it.
Questions
Frequently asked questions
What is an AI agent, exactly?
Think of it as a digital assistant that can actually do things, not just chat. A chatbot answers questions. An agent reads an email, checks your calendar, logs the booking and sends the confirmation, following rules you set.
Will it replace my staff?
That's not the goal. Agents take over the repetitive, copy-and-paste parts of the job so your people can spend their time on the work that needs a human: clients, judgement and problem solving.
What does it cost?
It depends on what the agent needs to do and which systems it connects to. You get a fixed quote for the build after the discovery chat, and a monthly fee for hosting, monitoring and support. The first conversation is free.
Is my business data safe?
Agents get the minimum access they need, every action is logged, and we'll explain exactly where your data goes. For sensitive information we can run the agent on a private server, including your own.
Which AI do you use?
We use leading AI models such as Anthropic's Claude, and choose the right one for each job. Where privacy matters most, we can use models that run entirely on your own hardware.
What if it gets something wrong?
That's what the guardrails are for. Important actions can need your approval, the agent hands over to a person when it isn't sure, and we review its work regularly and fine-tune it.
How long does it take?
A focused first agent, like lead capture or invoice processing, usually takes a few weeks from discovery to launch, depending on the systems involved.
What could an agent take off your plate?
Tell us about the task that eats your week. The first conversation is free, with no obligation.