Getting support
How to log a support request with NTS
Need IT help? Log a support request with NTS through the client portal, by email or by phone, and what to include so we can fix it faster.
Support
Something not working? Tell us.
Already an NTS client? Pick the way that suits you. Everything you send ends up in one place, so nothing gets lost.
Client portal
The best way. Log a request, follow what’s happening and see your company’s tickets.
Send it from your work email address and say what’s wrong. We turn it into a support request and reply to you.
Phone
If the whole office is stuck, call us. If we can’t answer straight away, send an email so the details are written down.
Open Monday to Friday 9 am to 5 pm, Saturday 9 am to 2 pm.
How we handle remote support
Most problems can be fixed without a visit. We only connect to your computer after you’ve asked for help or agreed a time with us, and you can watch while we work. We will never phone out of the blue to say your computer has a virus.
Not a client yet? Get in touch
Help articles
Getting support
Signing in to the NTS client portal
How to set your password, sign in, turn on two-step sign-in and reset a forgotten password on the NTS client support portal.
Getting support
Letting NTS connect to your computer for remote support
What happens when NTS connects to your computer to fix a problem, how to get ready, and how to stay safe from fake support calls.
Email & Microsoft 365
Reset your own Microsoft 365 password
Forgot your Microsoft 365 password, or just want to change it? Simple steps for both, and what to do if the reset doesn’t work.
Email & Microsoft 365
Set up multi-factor authentication on Microsoft 365
Set up multi-factor authentication on your Microsoft 365 account with the Authenticator app. Simple steps, plus what to do if it goes wrong.
Security
How to spot a phishing email
Learn the warning signs of a phishing email, how to check a suspicious message safely, and what to do with one before you click anything.