Getting support
How to log a support request with NTS
Need IT help? Log a support request with NTS through the client portal, by email or by phone, and what to include so we can fix it faster.
Help
Help articles
Step-by-step guides for everyday IT problems, in plain English. Can't find what you need? Log a support request and we'll help.
Getting support
Getting support
Letting NTS connect to your computer for remote support
What happens when NTS connects to your computer to fix a problem, how to get ready, and how to stay safe from fake support calls.
Getting support
Signing in to the NTS client portal
How to set your password, sign in, turn on two-step sign-in and reset a forgotten password on the NTS client support portal.
Security
Security
Getting started with a password manager
A password manager remembers your passwords so you don't have to. How to set one up safely and start using it at work, step by step.
Security
How to spot a phishing email
Learn the warning signs of a phishing email, how to check a suspicious message safely, and what to do with one before you click anything.
Security
I clicked a suspicious link, what to do now
Clicked a suspicious link or opened a dodgy attachment? Here is what to do in the first few minutes, and what to tell us so we can help.
Phones
Phones
Set up the 3CX app on your mobile
Make and receive your office calls on your phone with the 3CX app. How to install it, scan the code and check that it's ready for calls.
Phones
Set up voicemail and call forwarding in 3CX
Set up call forwarding and voicemail in 3CX so you never miss a call: choose your status, set what happens when you don't answer, and test it.
Email & Microsoft 365
Email & Microsoft 365
Add your work email to your phone (Outlook app)
Set up your work email on your phone with the Outlook app. Simple steps for iPhone and Android, plus what to do if sign-in fails.
Email & Microsoft 365
Get back a deleted file from OneDrive or SharePoint
Deleted a file by mistake? Get it back from the OneDrive or SharePoint recycle bin, and what to do if it's not there. Steps for work accounts.
Email & Microsoft 365
Reset your own Microsoft 365 password
Forgot your Microsoft 365 password, or just want to change it? Simple steps for both, and what to do if the reset doesn’t work.
Email & Microsoft 365
Set up multi-factor authentication on Microsoft 365
Set up multi-factor authentication on your Microsoft 365 account with the Authenticator app. Simple steps, plus what to do if it goes wrong.
Email & Microsoft 365
Share a file safely with someone outside the business
How to share a OneDrive or SharePoint file with someone outside your business, limit what they can do, and stop sharing later.
Internet & Wi-Fi
Internet & Wi-Fi
Getting the office back online after load shedding
Power is back after load shedding but the internet or computers aren't? Switch things on in the right order and run these quick checks.
Internet & Wi-Fi
Internet or Wi-Fi slow? Checks before you call
Internet or Wi-Fi slow at the office? Try these quick checks first, then tell us what you found so we can fix the real cause faster.
Tired of IT getting in the way?
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