Signing in to the NTS client portal

The NTS client portal is where you log support requests, follow their progress and see your company’s tickets. This article shows you how to get in, keep your account safe and sort out a forgotten password.

What you’ll need

• the invitation email from NTS, or from the main contact at your company
• a computer, tablet or phone with internet

If you haven’t received an invitation, email [email protected] and we’ll send one.

The first time: set your password

1. Open the invitation email and select the link in it. The link works for 7 days.
2. On the Set your password screen, type a new password, then type it again in The same again.
3. Select Set password.

Choose something long that you don’t use anywhere else. A short sentence of three or four unrelated words is easy to remember and hard to guess.

Signing in

1. Go to support.ntsolutions.co.za.
2. Type your work email address in Email and your password in Password.
3. Select Sign In.
4. If you’ve turned on two-step sign-in, type the 6-digit code from your authenticator app when asked.

Turn on two-step sign-in (recommended)

Two-step sign-in means a stolen password alone isn’t enough to get into your account.

1. On your phone, install an authenticator app if you don’t have one. Microsoft Authenticator, Google Authenticator, 1Password, Authy and Bitwarden all work.
2. In the portal, open Your account and find Signing in.
3. Next to two-step sign-in, select Turn on.
4. In your authenticator app, add an account and scan the code shown on the screen. If you can’t scan it, type in the key shown underneath instead.
5. Type the 6-digit code the app shows, then confirm.

From now on, signing in asks for your password and a code. On a computer you trust, the portal can remember the browser for a while so it asks less often.

Forgot your password?

1. On the sign-in page, select Forgot password?
2. Type your email address and select Email me a link.
3. Open the email and select the link. It works for one hour, so use it soon.
4. Type a new password twice and select Set password.

For your safety, the page gives the same answer whether or not your address has an account. If no email arrives within a few minutes, check your junk folder, then email us.

What you’ll see

You can see your own tickets. The main contact and the technical contact at your company also see everyone’s tickets at the company.

If it doesn’t work

• The link says it has expired. Request a new one with Forgot password?, or ask us to send a fresh invitation.
• Your code is rejected. Check that your phone’s clock is set automatically, then try the next code. After several wrong codes the portal pauses sign-in for 10 minutes.
• You got a new phone. Email us before you wipe the old one, and we’ll help you set up two-step sign-in again.