Last updated: 10 November 2026
NTS (National Technology Solutions) respects your privacy. This policy explains what personal information we collect, why we collect it, and how we look after it, in line with South Africa’s Protection of Personal Information Act (POPIA).
Who we are
NTS (National Technology Solutions) is owned by Trevor Botha and based at 38 Rachmann Road, Queensburgh, 4055, KwaZulu-Natal. Our Information Officer is Trevor Botha. You can contact him at [email protected] or on 087 147 9243.
What we collect
- When you contact us: your name, company, email address, phone number and message, whether you use our website form, email, phone or WhatsApp. Messages sent through the website form are emailed to us and are not stored on the website.
- When you’re a client: the contact details of the people we support, and the details needed to provide our services, such as support tickets, notes about your systems, quotes and invoices.
- When you use our client portal: your login details and the support requests you log.
- When you visit our website: basic, anonymous usage statistics (pages viewed, the site you came from, your browser and country), and the technical details needed to keep the site secure, such as your IP address.
We don’t collect special personal information (such as health or religious details), and our services are aimed at businesses, not children.
Why we use it
- To reply to your enquiry and give you a quote.
- To provide, support and invoice the services you’ve asked for.
- To keep our website and systems secure and free of spam.
- To understand which pages are useful, so we can improve the site.
- To meet our legal and tax obligations.
We use your information because you’ve asked us to, because we need it to provide a service you’ve agreed to, or because we have a legitimate business reason that doesn’t override your rights.
Who we share it with
We don’t sell your personal information. We only share it with service providers who help us run the business, and only what they need:
- Email hosting (a South African provider), which delivers and stores our email.
- Cloudflare, which protects and speeds up our website and checks that form submissions come from a real person (Turnstile).
- Automattic (Jetpack Stats), which counts website visits. It processes IP addresses only to produce statistics, does not show them to us, and keeps them for 28 days.
- Trustindex, which displays our Google reviews on the website.
- Akismet, which filters spam.
- WhatsApp (Meta), if you choose to contact us on WhatsApp.
Some of these providers process information outside South Africa. We only use providers that protect personal information to a standard similar to POPIA.
Where we keep it
Our website, client portal and invoicing systems run on servers we manage in South Africa. We protect them with encryption (HTTPS), access controls, multi-factor authentication and regular backups.
How long we keep it
We keep enquiries for as long as needed to deal with them, and for up to 24 months afterwards. We keep client and invoicing records for 5 years, as tax law requires, and then delete them.
Cookies
We don’t use advertising or tracking cookies. Cloudflare may set cookies that are strictly needed to keep the site secure, and WordPress sets cookies only for people who log in to manage the site.
Your rights
Under POPIA you can:
- ask what personal information we hold about you
- ask us to correct or delete it
- object to us using it
- withdraw consent you’ve given
Email [email protected] and we’ll respond within 30 days. We’ll never send you marketing without your permission, and you can unsubscribe at any time.
If you’re not happy with how we’ve handled your information, you can complain to the Information Regulator (inforegulator.org.za, [email protected], 010 023 5200).
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.
Sources for the Regulator and Jetpack details: Information Regulator, Regulator complaints page (POPIA complaints go through its eService portal), Jetpack Stats privacy.